Emotional labor refers to the process by which individuals regulate their emotions in a public or professional setting in order to meet the expectations of their roles or the demands of the situation. This can involve expressing or suppressing emotions, managing feelings to align with organizational norms, and providing emotional support to others. Research in this area examines the impact of emotional labor on the well-being, job satisfaction, and performance of individuals, as well as the effects of emotional labor on organizational outcomes such as customer satisfaction and employee turnover. Emotional labor has been studied in various industries, including customer service, healthcare, and education.